COMMENT | How airlines are diddling customers of billions

COMMENT | Airlines from Malaysia are diddling customers of billions of ringgit, refusing point-blank to refund customers while the Malaysian Aviation Commission, or Mavcom, simply looks the other way, ignoring repeated customer complaints over refunds and closing cases arbitrarily.

The airlines in question include AirAsia X, its sister company AirAsia, Malaysia Airlines and Malindo Air (now known as Batik Air). All of them are blatantly trampling consumer rights in the absence of any serious action by regulator Mavcom.

Mavcom’s inaction is puzzling in light of the following directive issued in February 2021 regarding flight cancellations due to the Covid-19 pandemic...