AirAsia continues low-cost travel leadership with wins at the World Travel Awards Asia

MANILA, 4 September 2024 - AirAsia celebrated a double victory at the 2024 World Travel Awards Asia and Oceania ceremony in Manila last night, securing recognition as Asia’s Leading Low-Cost Airline for the ninth consecutive year and Asia’s Leading Low-Cost Airline Cabin Crew for the eighth year in a row.

AirAsia’s leading edge in the two major categories was secured once again, as voted by consumers, industry and travel professionals across the region. 

Building on its 23-year legacy of transformative multi-hub operations in Asia, AirAsia continues to enhance customer experience while maintaining its commitment to low-cost travel. Through ongoing improvements in booking processes, journey touchpoints, and innovative ancillary services, AirAsia ensures that affordability and quality go hand in hand. The reactivation and planned growth of its new fleet will not only support the airline’s expansion into new destinations but also enable the introduction of routes across different continents, all while staying true to its low-cost model.

Bo Lingam, CEO of AirAsia Aviation Group Limited said: “It is incredibly rewarding to be recognised by the voters which has led to this winning streak at the World Travel Awards. It is a clear sign that we are hitting the mark with our guests. Having flown over 800 million guests since day one, our journey of growth is built upon innovation and improvement.

“In 2024, we expect to operate 440,000 flights. Our growing momentum with new aircraft and routes is accompanied by an unwavering focus on operational resilience and customer experience and this has kept our Net Promoter Score robust as our flight operations expanded more than sixfold since 2021. Looking ahead, we are thrilled about our plans to connect more continents and deliver more choice, value and great service to our guests, as we embrace a greater degree of sustainability in our operations.

“We thank the World Travel Awards organisers, our industry partners and most of all, our guests for the trust and recognition. These awards are a testament to the hard work of our more than 21,000 Allstars, who place our guests at the core of everything we do and we will continue to do better.”

Suhaila Hassan, AirAsia Group Head of Cabin Crew added: “Our focus on operational excellence through the low-cost model empowers us to deliver exceptional value while continually enhancing service quality. With over 5,000 cabin crew serving as key ambassadors of memorable onboard experiences for millions each year, being named Asia’s best for low-cost air travel for eight consecutive years reflects their passion and drives us to keep raising the bar.”

Graham Cooke, Founder and President of World Travel Awards said: “AirAsia continues to dominate the awards for exceptional low-cost service. Congratulations to AirAsia for doing it again in two key categories across Asia and the Asia Pacific. We look forward to seeing AirAsia Group continue to soar to new heights in coming years.” 

The Airline Group has also been acknowledged in 2024 as the World's Best Low-Cost Airline for 15 consecutive years and is recognised amongst the safest low-cost airlines in the world. In line with its ongoing sustainability efforts including its industry-leading fuel-efficiency programme, AirAsia was recognised with a Gold Environmental Sustainability rating by the Centre for Aviation in its 2023 CAPA-Envest Global Airline Sustainability Benchmarking Report.

This content is provided by AirAsia.

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