XL Holdings Joins Forces with City-Link Express to Expand its Chilled and Frozen Goods Delivery Services

• The collaboration enables XL Holdings' subsidiary, XTRA, to use City-Link Express facilities across Malaysia as convenient drop-off points for chilled and frozen goods

• This agreement creates a new revenue stream for City-Link Express to offer their client a choice of delivering frozen parcels, while supporting XTRA's goal to expedite delivery times and improve customer experience.

• The long-term partnership represents a significant milestone for both companies, promising to unlock new growth avenues, foster innovation, and provide increased value to customers, shareholders, and the broader business community.

KUALA LUMPUR, 18th MAY 2023 – XL Holdings Berhad ("XL" or "Group") today announces a landmark partnership between its 51%-owned subsidiary, XTRA Delivery Sdn Bhd ("XTRA"), and City-Link Express (M) Sdn Bhd ("City-Link Express"), a reputable courier service provider with a solid foothold across Malaysia.

XTRA is engaged in providing services for delivering chilled and frozen goods and parcels to destinations across Malaysia.  

In a move that's set to reshape the landscape of chilled and frozen goods delivery, XTRA will now leverage City-Link Express’ extensive facilities, enhancing its ability to swiftly and efficiently reach customers across Malaysia, including Sabah and Sarawak.

Image above:
Front (signatories)
Left: Mr Glenn Teh Hong Seng ( 郑豐诚) - Founder and CEO of XTRA Delivery Sdn Bhd
Right: Mr Tony Lim - General Manager of City-Link Express (M) Sdn Bhd

Back (witness)
From left: Mr Stephen Ng Min Lin 黃敏麟 - Executive Chairman of XL Holdings Berhad, Mr SIVASURIYAMOORTHY SUNDARA RAJA - Deputy CEO, Investment Promotion and Facilitation of MIDA, Mr Ronald Tan - Chief Executive Officer of City-Link Express (M) Sdn Bhd

"In our quest to continually exceed customer expectations, our partnership with City-Link Express represents a leap forward," XTRA CEO Mr Glenn Teh Hong Seng said. "By harnessing our combined strengths, we are fostering a climate of growth and innovation that ultimately benefits our customers and delivers value to our shareholders."

Under the collaborative agreement, City-Link Express will provide its premises as drop-off points and courier centres for XTRA's chilled and frozen goods. This move facilitates XTRA's mission of superior customer service and generates an additional revenue stream for City-Link Express.

XTRA customers can now avail of services at any City-Link Express location. They can easily schedule XTRA's delivery services either through XTRA's website or by scanning a QR code available at City-Link Express’ premises. This new approach simplifies the process, offering customers a seamless, hassle-free experience.

The new "Pick Up, Drop Off" (PUDO) services introduced by XTRA at these premises allow customers to complete their orders and drop off their parcels at their convenience. This flexibility augments the customer experience, enhancing satisfaction and loyalty.

"By leveraging City-Link Express’ wide-ranging network, we are poised to expedite our chilled and frozen goods deliveries and significantly enhance service quality. The increase in our drop-off points and courier centres broadens our reach, providing our customers with a greater range of convenient options. We firmly believe this partnership will reinforce our position as a reliable and adaptive courier service provider," Teh further elaborated.

Under the agreement, XTRA will provide all necessary equipment for these services, including the proprietary XTRABox for chilled and frozen goods or parcels. Meanwhile, City-Link Express will allocate space within each premise for XTRA to operate.

Customers can walk into City-Link Express to purchase XTRABox for any delivery across the country or surf www.xtradelivery.asia to purchase XTRA’s service, where the Company can provide door pick up or drop off at any City-Link Express centre.

This arrangement ensures a streamlined operation that benefits both companies and the customer.

The agreement underlines a long-term commitment from both XTRA and City-Link Express to continue innovating, collaborating, and delivering unparalleled value to their customers.

"This partnership underscores our commitment to growth, innovation, and customer satisfaction. It's a win-win for both companies, and we are thrilled to embark on this journey with City-Link Express," Teh concluded.

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