Allianz General ramps up flood claims efforts

Allianz General Insurance Company (Malaysia) Berhad (Allianz General) fast flood claims settlement initiative has seen the Company reach out to a total of 53 customers following the flash floods in Klang Valley earlier this week. 

Two Allianz-branded 4x4s, a claims caravan and a team of adjusters reached out to in customers in various locations in the Klang Valley, while its Allianz Road Rangers tow trucks provided towing assistance to 76 vehicles (private cars and motorcycles), with only 25 customers having valid flood cover as part of their insurance policies. 

“Floods are becoming a common occurrence and it is a challenge for us as insurers. But the onus is on us be on our toes, act fast and really be there for our customers when they need us the most. This time, we had 60 Allianz Road Rangers tow trucks on standby in the Klang Valley to ensure we could reach out to our customers as fast as we could,” said Damian Williams, Head of Claims for Allianz General.

Allianz General’s fast flood claims settlement assets is made up of seven Allianz-branded 4x4s, a claims caravan and a team of nationwide adjusters, while the Allianz Road Rangers fleet is 250-units strong. 

For fast claims settlements, Allianz General customers can call 1-800-22-5542 and an adjuster will be sent to survey the affected property within 24 hours to facilitate the claims.

For individual policyholders (such as Smart Home Cover), the Company will pay out a full claim settlement or an interim payment within five days after the site visit from the adjuster. 

Customers with fire insurance (commercial lines) can expect an interim payment within five days after the visit from the adjuster, with a full claim settlement paid between 21 to 28 days after the visit from the adjuster. However, if for any reason, the Company is unable to settle the claim before day 28, the Company will facilitate a second interim payment before day 30.

This content is provided by Allianz Malaysia Berhad.

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