Fast flood claims settlement for Allianz General’s customers

Allianz General Insurance Company (Malaysia) Berhad (Allianz General) is ready to provide fast claims settlement for customers residing in flood-prone areas due to the North-East monsoon season which has already begun.

Allianz General’s Head of Claims, Damian Williams said the Company is prepared with enough manpower to effectively respond and assist its customers, while adhering to the guidelines on some areas which may be affected by the National Recovery Plan.

“Allianz General’s responsibilities as an insurer are not only limited to providing protection, but also taking care of our communities in the best way possible – which in this case, paying out claims quickly so our customers will be able to get back on their feet in no time. We carry out this initiative every year, so we are experienced in providing fast claims settlements for our customers during this difficult time,” said Damian.

For individual policyholders (such as Smart Home Cover), the Company is providing full claims settlement or an interim payment within five days after the site visit from the adjuster. Those with fire insurance (commercial lines), can expect an interim payment within five days after the visit from the adjuster, with full claims settlement being paid between 21 to 28 days after the visit from the adjuster. However, if for any reason, the Company is unable to settle the claim before day 28, then a second interim payment will be made before day 30.

To facilitate the fast claims settlements, Allianz General will position Allianz-branded 4x4s and team of adjusters on standby throughout Malaysia, including in Bukit Mertajam, Penang; Kuantan, Pahang; Kota Kinabalu, Sabah; Kuching, Sarawak and Melaka who will attend to our customers promptly during floods.

The 4x4s and Claims Caravan will be routinely deployed to those locations to allow for a swift and seamless claims process.

To take advantage of this service, Allianz General customer can call 1-800-22-5542 and an adjuster will be sent to survey the affected property within 24 hours.

This content is provided by Allianz Malaysia Berhad.

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