Always safe, always clean and only the best for consumers

As we experienced more technological advancements, water operators also have continued exploring various innovative mechanisms to treat raw water into potable water.

Providing a clean and safe water supply is an ongoing commitment for water operators. Several measures are implemented to ensure that the water supply distributed to the consumers complies with the National Standard for Drinking Water Quality by the Ministry of Health Malaysia. In fact, in a media statement made in 2018, Suruhanjaya Perkhidmatan Air Negara (SPAN) confirmed the safety of our pipe water for direct consumption. Despite all this, there is still a majority of consumers out there who remain doubtful. Is the water we consume safe and clean? Or is the use of a water filter necessary?

While several consumers are satisfied with the quality of water supply distributed to their premises, most of them are still wary of consuming water directly from the tap.

“As the largest water operator in the country and in the region, Air Selangor is responsible for distributing clean and safe water supply to over 8 million consumers in Selangor, Kuala Lumpur and Putrajaya with a pipeline network of 29,508km.”

Safe and Clean Water Supply: Commitment to Provide Clean Water Supply

As the largest water operator in the country and in the region, Air Selangor is responsible for distributing clean and safe water supply to over 8 million consumers in Selangor, Kuala Lumpur, and Putrajaya with a pipeline network of 29,508km.

In Air Selangor, the three main regional laboratories located at Sungai Selangor Phase 2 (SSP2), Sungai Labu and Sungai Semenyih Water Treatment Plants employ 20 experienced chemists and microbiologists under the Laboratory Service Section within the Water Quality Department. Our chemists and microbiologists are tasked with the day-to-day responsibilities of ensuring the water quality analysis is conducted according to national standard and accredited methods. This includes conducting sampling activities at all 34 water treatment plants managed by Air Selangor as well as along the distribution lines. They will then be conducting water analysis on-site for the physical parameters and at the regional laboratories where chemical and microbiological testing takes place.

The regional laboratories are accredited by the Department of Standards Malaysia (DSM) in ISO/ IEC 17025:2017 and are equipped with three types of advanced analytical instrumentations, namely Liquid Chromatography Mass Spectrometry Quadrupole Time of Flight (LCMS-QTOF), Inductively Coupled Plasma Mass Spectrometry (ICPMS) and Gas Chromatography Mass Spectrometry (GCMS). These instruments can detect low level of concentration and a wide range of contaminants, trace metals and emerging pollutants which also includes pharmaceutical products and solvents.

The ability to monitor the emerging pollutants as well as leveraging on the three in-house analytical instruments pushes Air Selangor to be at the forefront of the water services industry. In ensuring the integrity of the test results and at the same time a more systematic lab data management, Air Selangor utilises Laboratory Information Management System (LIMS) in all the regional laboratories.

The treated water supply of 5,000 Million Litres per Day distributed by Air Selangor on a daily basis to the consumers is compliant with the National Standard for Drinking Water Quality, published by the Ministry of Health Malaysia based on the Water Quality Guidelines set by the World Health Organisation (WHO).

Leveraging on Technology

Over the years, advanced technologies have been developed and utilised by water operators in ensuring that continuous supply of clean and safe water can be achieved. Through such technologies, Air Selangor has been able to ensure that the water supply distributed to the consumers’ premises is now safe to be consumed directly from the tap.

Water Filter Backwash

The Off-Plant Autonomous Chlorine Injection System (OACIS), a part of the Trust Our Tap initiative is an automated secondary chlorine dosing system used to address the issue of Free Residual Chlorine (FRC) non-compliance in the distribution system. Chlorine is an important disinfectant to eliminate pathogenic microorganisms in the treated water supply. These secondary dosing systems are installed in areas that have been identified as facing low concentration of Free Residual Chlorine which occurs due to low water consumption rates.

Additionally, Hybrid Distribution Water Quality Real-Time Analyser (HYDRA), an online water quality station installed at the reservoirs’ outlet is also utilised. Through HYDRA, data readings are recorded and monitored every 15 minutes digitally as opposed to the manual sampling methods taken weekly or monthly.

All information and data related to water quality’s non-compliance, warning notifications and instrument status will be displayed in the HYDRA web portal.

Ensuring Clean Water Supply Through Trust Our Tap by 2028

In ensuring its ongoing commitment in providing a clean and safe water supply can be achieved, Air Selangor has formulated a long-term strategy - Trust Our Tap 2028.

This includes a holistic approach in ensuring a safe water supply through four main pillars namely, the protection of raw water resources, water quality control and monitoring, increasing our laboratory’s capacity and capability to diagnose as well as the preservation and treatment of treated water quality.

The continuous demand for clean and safe water supply remains a priority for all water operators. Despite the challenges faced, Air Selangor remains steadfast and committed to exploring the measures in ensuring that clean and safe water supply can be continuously provided to the consumers.

The Myth of Water Filter

While there are consumers who feel the need to install water filter system in their homes, be rest assured that the treated water distributed by Air Selangor complies with the standards of the National Standard for Drinking Water Quality.

Some of us may not know that the water filter system installed in our homes would remove the good minerals from the water. These minerals are actually safe for us to consume. Over time, the accumulated minerals in the water filter will be oxidised, resulting in a brownish sediment and this is what you would see during the backwash process. Do not be alarmed with this, as this is not reflective of the quality of the water supply that we distribute to our consumers. With this benchmark and its continuous commitment, consumers need not to worry about the quality and safety of the water supply.

TRIVIA!

• Air Selangor delivers safe drinking water to your home.

• Air Selangor appointed Universiti Sains Malaysia as the Air Selangor’s Water Forensic Expert for Raw Water Pollution Incident.

• Air Selangor is collaborating with Universiti Malaya on a study for the sustainability and resilient water supply at Rawang River Sub-Basin.